Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a order number.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
If the item has clearly been damaged by negligence or misuse, we will deny the refund and shipping will not be refunded.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nmstec.ca.
Exchanges
We only replace items if they are defective or recalled. If you need to exchange it for the same item, send us an email at info@nmstec.ca
Shipping returns
To return your product, you should mail your product to: 14093 256 Street, Maple Ridge, BC, Canada V4R1C9 with “ATTN: NMS TECHNOLOGY”.
You will be responsible for paying for your own shipping costs for returning your item (Unless covered under warranty or recall). Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@nmstec.ca for questions related to refunds and returns.
